Effective Date: May 28, 2026
Welcome to Wine & Bottle. These Terms and Conditions govern your use of our website, services, reservations, online orders, and any purchases made through our platform or physical locations. By accessing or using our website, you agree to comply with these Terms and Conditions.
1. About Us
Wine & Bottle is a restaurant, lounge, bar, and hospitality brand operating in Nairobi, Kenya, offering dining experiences, beverages, reservations, events, and related hospitality services.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old if purchasing or consuming alcoholic beverages.
- You have the legal capacity to enter into binding agreements.
- Any information you provide is accurate and complete.
We reserve the right to request identification for age verification where necessary.
3. Reservations
3.1 Booking Confirmation
Reservations made through our website, phone, WhatsApp, or social media channels are subject to availability and confirmation.
3.2 Arrival Time
Guests are encouraged to arrive on time. Reservations may be released after a reasonable waiting period if no communication is received.
3.3 Special Events
Certain events, live performances, or private bookings may require advance payment, deposits, or minimum spend commitments.
3.4 Cancellation Policy
Reservation cancellations should be communicated in advance. Deposits for special events or private bookings may be non-refundable depending on the booking terms.
4. Orders and Payments
4.1 Pricing
All prices displayed on the website or menus are in Kenyan Shillings (KES) unless otherwise stated.
4.2 Payment Methods
We may accept:
- M-PESA
- Debit/Credit Cards
- Cash Payments
- Online Payment Gateways
All payments are subject to verification and authorization.
4.3 Order Acceptance
Submission of an order does not guarantee acceptance. We reserve the right to reject or cancel any order due to:
- Product unavailability
- Pricing errors
- Suspicious or fraudulent activity
- Legal restrictions
5. Alcohol Policy
Alcoholic beverages are strictly sold and served only to persons aged 18 years and above in compliance with Kenyan law. We reserve the right to refuse service where:
- Age verification cannot be provided
- Excessive intoxication is observed
- Disorderly conduct occurs
Please drink responsibly.
6. Delivery Services
Where delivery services are offered:
- Delivery timelines are estimates only.
- Delays caused by traffic, weather, or third-party courier services may occur.
- Customers are responsible for providing accurate delivery details.
- Orders may be refused if the recipient is underage or unable to verify identity.
7. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to our systems
- Upload harmful software or malicious content
- Post defamatory, abusive, or misleading content
We reserve the right to suspend access for violations of these terms.
8. Intellectual Property
All website content including:
- Logos
- Branding
- Text
- Graphics
- Images
- Menus
- Videos
are the property of Wine & Bottle unless otherwise stated and may not be copied, reproduced, or distributed without written permission.
9. Promotions and Offers
Promotions, discounts, happy hours, and special offers:
- Are subject to availability
- May be withdrawn without notice
- Cannot be combined unless expressly stated
- May have separate terms applicable to the promotion
10. Events and Private Functions
For private events, corporate bookings, or group reservations:
- Additional agreements may apply
- Deposits may be required
- Damage caused by guests may result in additional charges
Management reserves the right to refuse entry or terminate events involving unlawful or disruptive behavior.
11. Limitation of Liability
To the maximum extent permitted by law:
- Wine & Bottle shall not be liable for indirect, incidental, or consequential damages arising from use of the website or services.
- We do not guarantee uninterrupted website availability.
- Guests consume food and beverages at their own discretion and responsibility.
12. Allergies and Dietary Information
While we strive to accommodate dietary preferences and allergies, we cannot guarantee that any item is completely free from allergens due to shared preparation environments.
Customers are advised to notify staff of any allergies before ordering.
13. Privacy
Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information in accordance with our privacy practices.
14. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for:
- Their content
- Security
- Privacy practices
- Availability
Use of third-party services is at your own risk.
15. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
16. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of Kenya.
Any disputes arising from the use of this website or services shall fall under the jurisdiction of Kenyan courts.
17. Contact Information
For inquiries regarding these Terms and Conditions, contact:
Wine & Bottle
- Nairobi, Kenya
- Phone: +254 799 944 481
- Website: www.wineandbottle.com
